No scheduled reminders have gone out for us since Friday morning - nothing this weekend for an event on Saturday and an event on Monday. ASAP reminders are working. It’s the same problem we were having a couple of weeks ago. Can you please ask the developers to look into this?
To concur, I have noticed the same thing. Two (2) reminders that were scheduled to go out over the weekend, that had previously gone out, did not. Send ASAP did work though. Seems to be the same issue as a couple weeks ago.
Having real event names and dates helps please
Also having this problem again. I don’t know if you will be able to see it, but here’s a link to my event: Internet Advancement
Reminder email was supposed to go out May 18, 2025 @ 06:30 PM and it did not.
@MadisonMontgomery this is being investigated
For what it’s worth, as we continue to have this issue, we’ve noted that scheduled reminders sent to only a portion of the troop are going out (ie we have some meetings that are only for the scouts going to high adventure this summer - those reminders are working just fine). But scheduled reminders intended for the whole troop are not working.
That’s great insight, @AlisonShearer . Thanks for sharing it.
Scouting America IT has identified an issue with the server that send scheduled reminders. Because ASAP reminders are sent via a different process, I recommend using those if your scheduled reminders are not sent. I have asked Scouting America IT to post a banner message.
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It won’t let me send a ASAP reminder. RSVP is selected on, but no one can RSVP. Permission slips are turned on, but no permission slip is available.
What happens when you try to?
Have you sent them previously?
When I have seen ASAP reminder disabled (Grayed out) its because it was already used/sent once.
The workaround for this is to set up a new reminder for X days, where X = (Date of activity - Today’s Date), and it should get sent out on that same day.
ASAP reminder should never be grayed out. Let us know if you see it again.
0 grey is standard for that - you save edit and asap sends
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