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I previously reported in January that event reminder emails have been going out much later than scheduled, or not at all in the case of final reminders that were scheduled for shortly before events. Here’s the longer description that I wrote in the now-auto-locked thread:
For the past few weeks, event reminders have been substantially delayed. As an example, we have an event coming up this Sunday at 4pm. The first reminder emails were scheduled to go out 6 days before the event, so they should have gone out at 4pm on Monday. Instead, I did not receive a reminder until 2:15am on Tuesday. (I also got the reminder three times within one minute, but I know the duplicate issue has already been reported).
Where this really becomes a problem is when the reminder emails are just before events. We have weekly den/pack meetings on Mondays at 7pm, with final reminder emails scheduled to go out 2 hours beforehand at 5pm. For the last two weeks, no such reminders were sent for these meetings. I presume that they were delayed, and then a separate process that prevents reminders from being sent after an event separately blocked them entirely.
In any case, this issue is causing emails to be delayed past the point of usefulness for same-day reminders. Please let me know if any additional information is needed.
As of this week, the problem is still occurring. Our day-of emails sometimes don’t go out at all. This week we had a meeting at a different location and some families went to the wrong location because our final reminder did not go out. (Yes, they were told multiple times about the location change - but the day-of reminder emails are scheduled exactly in case someone forgets.)
Does anyone know if this is at least on the list of bugs being investigated?
Yes, I have all the records and am happy to share. Here are slightly redacted versions of two recent ones:
Event Name: Den Meetings
Start Date: March 9, 2026 @ 7:00pm
Reminders scheduled for:
March 3 @ 8pm (actual send time was March 4 at 2:17am)
March 7 @ 8pm (actual send time was March 8 at 3:55am)
March 9 @ 5pm (never sent)
Email:
Event Reminder
Event: Den Meetings
Calendar: Pack [###]
When: 2026-Mar-09 07:00 PM to 2026-Mar-09 08:00 PM (UTC-05:00) Eastern Time (US & Canada)
Location: [Name of School]
Come join us as the dens meet for exciting adventures.
Scouts! In keeping with Youth Protection’s no one-on-one contact rule, please remember to CC your parents/guardians or two adult leaders when communicating electronically.
Adults! In keeping with Youth Protection’s no one-on-one contact rule, please remember to CC any Scouting youth’s parents/guardians or another adult leader if you include a Scouting youth in a reply.
And another one:
Event Name: Den Meetings at [name of school]
Start Date: March 16, 2026 @ 7:00pm
Reminders scheduled for:
March 10 @ 7pm (actual send time was March 11 at 2:13am)
March 14 @ 7pm (actual send time was March 14 at 11:31pm)
March 16 @ 5pm (never sent)
Email:
Event Reminder
Event: Den Meetings at [name of school]
Calendar: Pack [###]
When: 2026-Mar-16 07:00 PM to 2026-Mar-16 08:00 PM (UTC-05:00) Eastern Time (US & Canada)
Location: [Name of School]
Come join us as the dens meet for exciting adventures.
Scouts! In keeping with Youth Protection’s no one-on-one contact rule, please remember to CC your parents/guardians or two adult leaders when communicating electronically.
Adults! In keeping with Youth Protection’s no one-on-one contact rule, please remember to CC any Scouting youth’s parents/guardians or another adult leader if you include a Scouting youth in a reply.
If you’d like the full unredacted emails with headers, just let me know where to send them to.
@WhitneyD I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
I have noticed this bug too with the auto reminder event emails set for 1 day go out on average 12 hours before the event. Curious if its is being addressed or if its on the list to be worked?
A large part of my units notifications utilize this feature as a fail safe mechanism for general unit notifications.
I’m noticing the same thing there is a reminder for our troop committee meeting that was supposed to have gone out at 7PM and is reported to have gone out but has not.
Granted, it’s only been 32 minutes so I’m not stressed but FYI.
For what it is worth, we are now 16+ hours after the reminder was supposedly sent, and it has not gone out.
So I experimented: I created an event for 11:30 Eastern and directed a reminder ASAP. I listed myself as the sole invitee and received the invite within seconds.
I am also experiencing “no reminder sent” – yesterday was two weeks before an event, the event had a reminder to send “two weeks before” and no email was sent.
