Event Reminder Emails Not Going

Scoutbook Using Scoutbook & Scoutbook Plus
1

Four hours ago, I updated information for a calendar event and asked for a reminder to be emailed Now. These usually get pushed out immediately. As of an hour ago, I had not yet received the email. When I go back into the event, Now is greyed out and the time sent is shown. Hoping it was just a strange hiccup, I sent it “Now” again. Unfortunately, I got the same result - no email.

The event is more than 24 but less than 48 hours away. I set a reminder for two days ago, in case the New feature is somehow stuck. I was hoping that since the time to send this had passed, it might send it right away. It didn’t.

I set another email to go one day before the event. I’ve got to wait about seven and a half hours to find out what happens.

Is there a known issue with event reminder emails? if so, is it limited to those sent “Now”?

2

Peter,

At the end of the URL when you are looking at the event, there is EventID=. Can you post the number? The developers are asking for an example.

3

3123171 is the number.

4

It seems to be impacting the “send messages” feature, too. So, something is keeping all emails from going through.

5

Okay. So, it’s not just me.

1 Like
6

None of our scoutbook emails are being sent

7

BSA IT is aware of the problem and is investigating

8

BSA IT reports the e-mail outage has been resolved.

1 Like
9

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