All of my scouts all of a sudden show as “opted out” within the calendar. This is not okay!! I am absolutely certain they have not all opted out… and we depend on the calendar to send notifications!!!
I also see the new messaging function yesterday and tested it; there were definitely people missing from the list that need to be on there.
I am more than a little frustrated…
This is a known issue on the calendar display. As long as they show as not opted out on the Roster, your unit is fine.
Thank you.
Any ideas on the parents who were previously in the system (added secondary parents) who are now not showing up in the new messaging feature?
Additional question… I had a parent who accidentally opted out of emails; our council tech person said there was nothing that could be done about it as there are/were plans to migrate everything including messaging… now that messaging has at least been partially migrated, will this be addressed?
**I have consistently used Scoutbook as the primary communication for my pack since well before it was purchased by the BSA and I refuse to look outside of it for other options as there should be no need; however these roadblocks are discouraging.
The current parent in the system or a Key 3 can go to the Scout, click the + next to relationships and add the other parent. Note all parents must have a my.scouting.org ID in order to be added. You will need the parent’s date of birth in order to search. The easiest search is by Scouting America Member ID but if you do not have it you can search by last name.
The parent who opted out should log in to Scoutbook Plus, go to their Profile page and turn off the Opt-Out check box.
I believe she has tried that but I will tell her to look again.
As far as the other, they were all already in there through legacy Scoutbook, and now I will have to get the info from them again, because although I can see them in legacy Scoutbook, I cannot see their date of birth (month and day but not year.) quite a lot of hassle that shouldn’t be necessary as the info was already there! But I will work on it…
Relationships are stored in Akela, the person database and must be validated. We have no way to validate the parents that were added to legacy Scoutbook. The validation is why they must be added to Scoutbook Plus.
DOB is needed because there are MANY people within Scouting America with the same first/last name. Even searching by zip code is not enough. Adding the DOB reduces the number of duplicate people that are returned.
Ok, that’s fair; but if that much effort is needed on the leadership side, a heads up would have been appropriate; I don’t know if you have experience dealing with parents and the need to obtain info and trying to get them to respond to messages but it’s often like pulling teeth. I could have easily collected the info in one fell swoop last week had I known; now it will be almost a month before I have everyone together again.
The transparency has not been there with these recent changes. I could go on but I’ve probably taken up plenty of your time today. Thank you for responding. Feel free to reach out if you would like any additional feedback; I have plenty to say!
It might be valuable to reach out to your council to let them know that better notification is needed for unit leadership. They can reach out to Scouting America national to advocate for that. One of the SUAC posted in another thread that Scouting America had provided some notification to councils of these changes, so you might also inquire about that when you talk to them.
The need to add relationships in Scoutbook Plus was announced via the forums multiple times for the past several months.
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