Hello, Scoutbook User Advisory Council. Thank you for all that you do.
I have a parent struggling to reset their password. They have an old scoutbook account due to having an older son.
Can you please reset the password for Member ID # 13227195 (user ID 1860746)? I confirmed the email address on file in scoutbook profile is correct.
Have them go to http://my.scouting.org and try to login there using their gmail email as their login name.
If they have issues, tell them to click on
and then Password Reset
@WilliamNelson This might not work, because the parent has 2 my.scouting usernames. The one with the e-mail as the username is missing DOB and zip code. Parent has a second BSA member number associated with the same e-mail address.
Correct, we keep trying DOB and zip code with the email address and cannot reset. (This email is linked to the scout, which i can see in scoutbook).
@MichaelDaniel Please have her try again using this BSA member number:
14083670 (this one has her DOB and zip code)
and her my.scouting username which is her:
firstname.lastname
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