Help resetting Scoutbook / My.scouting.org password for parent

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hello, Scoutbook User Advisory Council. Thank you for all that you do.

I have a parent struggling to reset their password. They have an old scoutbook account due to having an older son.

Can you please reset the password for Member ID # 13227195 (user ID 1860746)? I confirmed the email address on file in scoutbook profile is correct.

2

Have them go to http://my.scouting.org and try to login there using their gmail email as their login name.

If they have issues, tell them to click on
image
and then Password Reset

3

@WilliamNelson This might not work, because the parent has 2 my.scouting usernames. The one with the e-mail as the username is missing DOB and zip code. Parent has a second BSA member number associated with the same e-mail address.

4

Correct, we keep trying DOB and zip code with the email address and cannot reset. (This email is linked to the scout, which i can see in scoutbook).

5

@MichaelDaniel Please have her try again using this BSA member number:

14083670 (this one has her DOB and zip code)

and her my.scouting username which is her:

firstname.lastname