Scoutbook Parent can't reset his password

I have a parent that is trying to reset his Scoutbook password, but it will not show the security questions.
He has tried multiple broswers. His BSA number is 14042575 and user id is 12190766.

Any thoughts on how he can reset his password?


He can try using the “betty” bot on the login page. If that does not work, your council staff can reset his password using Volunteer Support Tools.

He can use the “Betty” chatbot to bypass the security questions, but the issue is that his date of birth is missing.

As Ed said, please contact your local council, and they should be able to help.

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