Parent Unable to Login/Reset Password

I have a parent who is unable to login to scoutbook using the email address tied to the parent account. When trying to reset the password, an error message keeps appearing that the account does not exist. We have tried both the email and the BSA member number to try and reset the password with no luck.

The BSA number for the parent is 137389372

Thank you!

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@LaurieReynolds have them try password “Training1”

@DonovanMcNeil that worked! As always, thank you again for your quick and very helpful response!

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