IA Report Error - "The information is unavailable" (FIXED)

My Scouting Tools Internet Advancement
1

When I try to open a Purchase History report in IA, I receive the following error:

The information is unavailable. Try again or report this to the forums (100)
ref: PD-20231115115323-960963-248011

I was able to view purchase reports last month, so this issue is new.

I was able to approve items and run the Advancements Report in IA, but received the error when it tried to display the report after running it. I also receive the same error when trying to view previous purchase reports.

Additionally, in scoutbook I also have the option to mark them as awarded, but if I run the “Needs Purchasing Report” it kicks me back to my dashboard.

I have tried Chrome, Chrome Incognito, and Firefox, all with the same result.
Member ID: 14045624

2

@AndrewWognum

I recommend having a Key 3 member log in to my.scouting.org and use Position Manager on the unit roster to make you Unit Advancement Chair there. Being UAC in Scoutbook may not be sufficient.

2 Likes
3

FIXED!

Looks like an automated process removed my Position 2 days ago (DateEnded set by AkelaSBDeltaSync as AkelaExpiryDate < CharterRenewalDate).

My position has been recreated and I have the ability to view the reports again.