Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Hi there,
Are there instructions for how to clear a bad connection (same named person with SB profile connected as parent by mistake to a child). Local council is confused and says Pack admins should be able to do this via Scoutbook, but my experience is you can only delete your own parent connections (the old workarounds no longer seem to work)… Have reached out to the “wrong” connection but just want to have the instructions available for our contact at council.
You are correct that this can only be done by the erroneously connected individual or by council, not by unit-level personnel (irrespective of their admin status).
Have mentioned volunteer support tools to our council rep but they still seemed confused. Is there any documentation or a quick reference for this process I can point them to?