Internet Advancement Shows Scout unregistered on Activity Entry

I am a parent entering service hours in Scoutbook under the Activity Log for each of my scouts and cannot. Here are my scout’s membership numbers, which are all currently registered. I have also had an ACC verify that the scouts are in their correct troop and are currently registered.
Here is the Council: SDIC49
Here are my scouts:

My current registration number is 13021837.

Please contact me by phone to resolve this. You can call anytime.

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this is a know issue and there are banners in most systems explaining it