Invalid age for new position

My Scouting Tools Internet Recharter
21

Hi Jacob,
Just to make sure we are on the same page. I am talking about when a 10.5 or 11 year old tries to join a pack using an online application, the system throws an error. The only thing registration could figure what the system flagged him as too old for a Pack.
I confirmed today with our registrar that this happens a lot to 5th graders.

Connie

Error message.PNG
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22

I’m sure it does happen a lot for 11 year old 5th graders. I’m skeptical that it happens for 10 year old 5th graders.