Hi, I need assistance with getting my scoutbook and my.scouting.org profiles sorted out. I ended up with three different member IDs, two my.scouting.org accounts and two scoutbook accounts. Member ID X was created when i was loaded in as a lion parent 137102806. Member ID 13661942 was created when I completed my YPT to apply for leadership. Member ID 137129305 was created when they finally processed my application as cubmaster.
I need to make sure both 137102806 and 13661942 have been merged into 127129305 and then deleted.
Now, I previously accessed my.scouting.org and scoutbook under the username jefffred05. That profile was for approximately 1 month before a new one was created when my cubmaster app was finalized. All training for all 4 cub scout positions and BALOO were completed under this profile. The cubmaster application then created a new my.scouting.org and scoutbook login that I currently access under the username 3537cubmaster. That profile has access to all the key 3 unit tools needed in my.scouting.org.
I then asked my council to merge the two profiles. This seemed to have caused more issues than it solved. The jefffred05 profile is still active but no longer linked to my child or unit. This profile can/should be deleted in my opinion. The 127129305/3537cubmaster profile required me to update the SSO to get it to work but now shows all scouts as duplicates. When I look at a den as a den admin or pack admin it appears correct. However, when I go into the roster every scout is shown two times. When I look at the individual connections on a particular scout, it shows my name twice. Clean old connections does not work to resolve the issue. My fellow pack admin and I tried to remove all of my positions that grant access and re add them to see if that would fix it but were unable to resolve the problem. I believe the root of the issue has to do with either the SSO update or the merge creating some sort of phantom duplicate that I can no longer remove.
So far it looks like completed in full training was recorded under 127129305/3537cubmaster and have access to everything I need under this profile. Just need to resolve the duplicate issue and delete the other account/member IDs.