Key 3 delegate reports not having certain access

Scoutbook Using Scoutbook & Scoutbook Plus
1

Received this from a Key 3 Delegate - any suggestions? See message below:

"NAME added me back as a key3 delegate last night (about 10pm). This morning I checked for both units and I have access to all the my.scouting modules I was missing yesterday – so that looks good. However, in Internet Advancement (scoutbook plus) interface, I do not have access to update/add advancement items for either unit.

I was able to add an award for a troop scout via his scoutbook awards page and once done I could see that entry in his record via the Internet Advancment screen."

3

@ColeMitchell

Post the BSA Member ID (no names) for the individual having trouble and we will look into it.

4

121462304

Thanks for the help!

5

@ColeMitchell

Have the user do a hard refresh in SB+ (SHIFT + REFRESH) or try an Incognito window to start with a clear cache.

6

It can also take up to 48 hours for adult positions to get to SB+

7

Thanks all! I will pass that on. EDIT TO ADD: This worked, thanks! User reported that it was a caching issue.