Leader with multiple accounts

I have a leader that has multiple scoutbook accounts and is unable to log in. His wife had the same issue a few months ago and you all were able to fix it! I am hoping you can fix his to!

SB User ID: 9948554
BSA member ID: 137094791

Thank you for any help!

@WendyDewberry they logged in a month ago - the user name ends in 4 NOT 1

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