Apparently I’ve ended up with multiple scoutbook/my.scouting accounts and this is causing some conflict when setting me up as a den leader.
I was a scout as a youth and I just started as a parent and adult leader for Cub Scouts. I have at least two accounts that have been created:
SB User ID: 12469300
BSA Member ID: 14272988
Connections: My children, in pack 3091 Lake Erie council.
Trainings: YPT, etc.
This account has an invalid birthdate for whatever reason and I cannot update it.
SB User ID: 12469297
BSA Member ID: 3124886
This account has my correct birth date and seems to have old information associated with it including old addresses from the early 2000’s so I think this may have some relation to my youth scouting. I cannot access Internet Advancement on this account (it says I am not a youth or parent).
When I log in to scoutbook, I see the warning that another account is using my email address, so I made sure that account 1 and account 2 are using different email addresses (same email, but different domains).
When my cub master set me up as a Den Leader, I received an email at the email ad the address for account 1, but referencing logging in using the username associated with account 2. When I look at the pack roster (logged in on Account 1) I can see a Den Leader with my name listed as “Pending” and the tooltip says this user has never logged into scoutbook. If I try to add Account 2 as a parent using Account 1, it fails because it finds another user with the same first and last name, so I can’t simply transition over to the Account 2. I actually see a second account listed with my name and email on one of my children, but I can’t figure out what the username is (maybe it’s a third account?).
I’d really like some help getting this cleared up. If either of these accounts has my youth advancement (tiger to eagle, OA brotherhood) associated with it, I would like to keep that and trash the rest, If trainings needs to be cleared and retaken I don’t mind taking YPT again, better to fix it now before I get too far down the road with multiple accounts.
Images describing what I see…
Logged in as account 1:
Unknown connection with my name and email, but not either Account 1 or Account 2:
Pack roster showing me as a Den Leader, but associated with no account I can log in with (but using email from account 1):