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MBC Clicking on Scout gets directed to Dashboard

Hello,

I’m a MBC, I’ve added two brothers to my connections by entering their Scout Member Number and last name (I’ve done this for many scouts). Both of the brothers were found and created in my connections.
I see both of them when I go to “Quick Navigation for Merit Badges”, however one of the brothers won’t open for me…when I click on their name I get redirected to my dashboard. I’ve tried breaking the connection and then re-connecting with them, but the same thing happens.

Any ideas on why I can’t open their merit badge record to record completed requirements?

Eric

Eric,

This typically happens when a Scout is in both a troop and pack simultaneously. Since you only have an MBC connection to the Scouts, you will need to contact a unit admin to have them check and end the pack membership if it exists.

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