Member ID issue / multi council registration

My Scouting Tools
1

(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific). Desktop
2) Operating system. Mac OSX
3) Browser Safari/Firefox/Chrome
4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome). cache cleared not private
5) Member ID & Council of person affected. 141547766. PPC/ 137004500 NNJC
Thank you!)

Good Morning, I have a scout in my unit (137004500) whose membership with us is good through 1/31/26 that same scout is part of a ship/ crew that was originally in our council but switch to PPC council earlier this year. When that happened scout book had a secondary membership id assigned I presume because of the new council. the issue I have is this scout shows a current registration will the old number, but in my roster on Scoutbook plus it shows the new number within my roster ( I have access as key 3) In the roster line is says this scout needs to register. I reached out to the other council that shows the scout has a current registration with PPC but they advised they can not help me. I have also reached out to our council and am waiting for a return call.

Has anyone encountered this?

2

@AnastasiaDittrich SB Users can only have one Member # - so if the scout is in 2 councils they will need 2 SB Users that are not connected - is that what is needed here?

3

@DonovanMcNeil I am not sure. There is one SB USER ID: listed below

SB User ID: 11404158

Member ID:

141547766

Previous Member ID:

137004500

The member id showing up for this scout in my “my.scouting” roster is. listed in SB as “previous” member ID. The member id showing in SB Plus is listed as member ID. in the listing above. in the scout book plus roster it says this scout needs to register however the registration is good through 1/31/26 . I am really not sure what to do.

4

@AnastasiaDittrich getting the best fix - as requirements are now mixed it is different. What the scout needs to understand, if they want to Eagle in Troop - ALL Scout BSA advancement has to happen through the troop, or reported to the troop to enter it.

5

this scout has now disappeared from my scoutbook and scoutbook plus rosters. They still appear with the original id in the my.scouting roster but that’s about it.

6

@AnastasiaDittrich OK this should now be all resolved - might take 24 hour sync to settle