Membership Registration issue

My Scouting Tools
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Hi,

Looks like I’m not the only one with the issue: I tried to renew my membership but I’m getting the following error:

Something went wrong

Error Code: Items is not allowed since this person already has a primary record - forSkPersonId: 12628166, Message: Conflict

I tried on my phone, on a desktop with Chrome and Edge in incognito mode, over multiple days, to no avail.

I was able to renew my son no problem.

I have multiple registrations with one primary.

BSA ID: ID12628166

Can you help?

Thanks

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@NicolasRietsch I suggest a first call to council Registrar on this

1 Like
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Unless someone here happens to recognize the error, the only pathway for resolving issues with the registration/renewal system is via requesting that the council professional staff submit a MemberCare ticket/bug report with national. The national team that supports those systems only takes bug reports and other issues from the council professionals.

Not a satisfying answer, for sure.

“…this person already has a primary record…” almost sounds like you’re adding a new membership rather than renewing an existing one.

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:neutral_face:

Thank you for trying