I have a parent who is trying to renew their scout. They click on the link in the email and are taking to the renewal section of my.scouting.org, but then they can’t see their scout.
How do we get that resolved?
Thank You,
Stuart
Well they might have 2 logins - getting the email is good - I will send you a direct message > look at top right Avatar to find it > it will be a green envelope > it will be a private message channel with select members of the Scoutbook User Advisory Council (SUAC)
Hi we also have the same issue with a parent—
I checked SB the email is correct.
But she does not have the bell 
notification and still unable to be resolved to date. States she called National… any help is appreciated. As Scout expiry date is 12/31/24
Thank you!
There is nothing we can do unless we have the Scout’s and parent’s BSA Member IDs (no names).
Most likely the problem is the Scout is not connected to the parent in Akela, the BSA Person Database. Only your Council can fix this.
Scout 137283595
Parent 12774778
Any help is appreciated!
The issue is the parent has 2 BSA Member IDs in WLACC.
Contact your Council registrar and ask them to use the relationships tab of Registrar Tools to move the Scout from MID 137283596 to MID 12774778.
Thank you so much! Will do so now…
