Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
It looks like this user is registered as a Committee Member in another council (Great Trail). If she is stilll active there, then she probably needs a Scoutbook account for each council.
I only find 1 Scoutbook account (userID) for this user, so there is nothing for us to merge.