Merit Badge Counselor registration mismatch — wrong contact info in database

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hello everyone,

I’m hoping someone can help me troubleshoot an issue with a Merit Badge Counselor registration.

Our council registrar confirmed that the application for BSA ID: 141105089 has been processed and appears correct on their end. However:

  • The Counselor does not see the Merit Badge Counselor panel in her legacy Scoutbook account.

  • The My.Scouting account also does not show the Merit Badge Counselor registration.

  • When I perform a Merit Badge Counselor lookup, her name and badge appear, but the town, phone number, and email address are incorrect — they belong to another person.

It looks like her registration somehow got linked to someone else’s contact record.

I would appreciate any help!

2

There are no registrations for that Scouting America Member ID.

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3

That’s very strange, the council registrar is telling me that she can see the MB registration and it is all correct. What should I ask the registrar to do, so that this can be fixed?

4

@DiyanaMiriyala Please verify the member ID (MID) number. I think the user might be registered under a different MID.

5

Member Id: 141105089, this is from her Safeguarding Youth Training Certification. I think there might be some issue with her last name, because in Legacy Scout book she appears with a single last name but for the registration she submitted her full legal name which is 2 words and hyphenated

6

@DiyanaMiriyala I think she is registered under MID 125116937, but her DOB and address are different. It would be best to work with your local council on this one.

7

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