Merit Badges being applied incorrectly to rank

Scout newly added to Scoutbook, but has been a Scout for awhile. Advancement chairs are entering a LOT of merit badges at one time. Scoutbook is not applying the merit badges entered in the order earned. For example, this Scout earned 4 Eagle required MBs (Swimming, First Aid, Environment Science, Life Saving) and two elective MBs (Art and Photography) all earned in 2018. For his STAR rank, Scoutbook is trying to apply 6 Eagle required MBs including Cooking earned 7/29/21 when he has many others earned before that. How can we correct this?

@KimberlyJones7 - could you post the BSA ID of the scout. Perhaps a screen shot of what you are seeing.

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