I am suddenly getting this message “You do not have access to this API” when I open Application Manager in My.Scouting. Since I am the Pack Committee Chair and the Charter Organization Rep, and recently processed applications, I do not understand why I get this message. What should I do about it?
Side comment: my.scouting and IA need to spend more effort on their error messages. They are too cryptic.
It might be related to the BSA’s data center relocation.
And the legendary “Whoops” In Scoutbook.
And more importantly the forums remain untouched so that the community can complain without having to wait.
The forums are in a SaaS product, not in BSA’s data center.
I’m having the same problem. Committee Chair, can’t access application manger, same error.
Since there was a data center relocation over the weekend, I will recommend that everyone clear their cache first - then re-try accessing the API. (It also helps if you use Incognito Mode, or a Private Browsing window.) So, please, do that first, and then let us know if the issue persists.
I tried an InPrivate window (using Edge), that did not help. I tried using Chrome, also did not help. Can I clear my cache without wiping out all my remembered passwords?
@JosephKeller1 - clearing cache is not involved with saved passwords. That is stored as a file.
You need to clear cache before you use a Private browsing window (for best results). Here is how to clear cache on most of the major browsers:
OK, using Chrome, I cleared the cache, and opened an incognito page. Same error message, and the Application page does not complete loading.
@JosephKeller1 are you trying to get into Troop or pack?
@RonaldBlaisdell - ok… I decided to try this myself and I get the API warning as well and spinner in the alerts box and the unit info box above that.
@RonaldBlaisdell yes it is just sending 401 (Unauthorized) for all responses to Application Manager
If there are pending or open applications it seems you can still get to them
I am trying to access the Pack application manager. I am anticipating a couple applications.
on my District K3 I see the API error but I can also still “VIEW” applications
I have reported the error to BSA IT. (Added note: BSA IT already had an open ticket, but they were able to add the extra detail I provided, and increased the priority of the support ticket.)