Messenger sporadically working

Scoutbook Using Scoutbook & Scoutbook Plus
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With the recent changes, our messenger feature is not working consistently. Some members are getting messages, and others are not, but its random. The person who does not get the message shifts with every new attempt. We sent test messages last night with our whole committee watching to see who got what, checking spam, all the things. Somethings is wrong!

In calender events we noticed a recent one had low responses compared to normal and when opening the event to see the rsvp list, every name had a red alert flag, messaging opt out… but none of these people opted OUT. We have only 2 members with email opt out who moved. What is going on with this recent change?? I cannot even contact my unit now!

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@DeeKivett- for the time being you can use the message system in legacy/classic scoutbook.

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@DeeKivett

Did you have BCC checked on your test message? If not, you should see every address the message was sent to. When sending test messages always turn BCC off so you can validate who was supposed to receive the message. If everyone is in the To: section of the message header, the issue is outside of Scoutbook.

1 Like
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Great tip - I will try this.

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