My Council Merit Badge Counselor upload of 1180 counselors results in 10 records where the ScoutNet record does not match the ScoutBook record. The member numbers on my list are pulled directly from ScoutNet via the Print Registrant Selection report for MBC.
When I upload those counselors to ScoutBook, I get the message “Unable to find BSA #XXXXXXXXX in ScoutBook. Closest match is BSA #YYYYYYYYY”. For 6 of the records, the SB YYY number matches a real (duplicate) member ID in ScoutBook. That MemberID is mostly incomlete and not the record used to register the person as an MBC.
The other 4 MBC have ScoutBook ID’s that are not found in ScoutNet.
What is the cause of this problem and how do I clear it up?
For those with duplicate MemberID’s I can Merge the two ScoutNet Memberships into one, but which member number should survive and be the active MemberID? The one originally registered as an MBC which has most of their training records? Or the one that seems to have come from ScoutBook? (That one does not contain their history or training.)
For those whose ScoutBook MemberID are not found in ScoutNet, does that mean they have not linked their My.Scouting.org account to their membership? If so, do I just get them to make the link and all will be good? Is there a way to link ScoutBook accounts to ScoutNet, similar to the way My.Scouting.Org accounts are linked to ScoutNet?
Any ideas would be appreciated.