Our Merit Badge Counselor upload to ScoutBook returns three types of errors based on missmatched or missing BSA MemberID in ScoutBook. And I would like to know the best way to deal with them.
The first is when the BSA Member ID in the uploaded record does not match the BSA MemberID in ScoutBook, but both numbers are in ScoutNet (Duplicate registration).
In this case, I have been Merging the two ScoutNet records, leaving the MemberID in ScoutBook as the surviving MemberID on ScoutNet.
The second is when ScoutBook finds a similar person in ScoutBook, but the MemberID on the found record does exist in ScoutNet. What should I do in this case?
The third case is when ScoutBook reports the “BSA Member ID does not exist” I assume this means the person has not created a ScoutBook account? Should I go ahead and post that counselor? If I do, will that casue ScoutBook to create an record for them? And if it does, how does that person access that record in ScoutBook?
Just trying to understand how things work and the best way to not cause problems!