Have you or your unit Key 3 verified that your permissions have been updated per the documents Donovan linked to here:
https://discussions.scouting.org/t/problem-with-recording-service-hours-in-sb/509348/3
Also, is this event for multiple units or a single unit? If for multiple units, have you been assigned the relevant permissions (as described in the documents linked by Donovan) for both units?
