Missing CubScout after incounsel transfer and duplicate profile corrected

Scoutbook Scoutbook Bugs
1

I have a specific cubscout that is missing from the scoutbook roster. I can see the cub in the regular roster. I’ve worked with the local district office to discover there was two profiles and those were corrected. I have seen that the cub is also listed in our pack. I waited the 24 hrs or more for the updates to reflect in scoutbook and I’m unable to find the scout.

BSA: 137424378

2

@JohnVinci The Scout is on your pack roster in Scoutbook, but not in a den. It looks like you are not connected to the Scout. Try resetting your Pack Admin role in Scoutbook. Here’s how:

  1. In Scoutbook, go to the Pack Roster page.
  2. Click on your name.
  3. Click on your Pack Admin role
  4. Click “Update” to save.
3

Tried that, no luck there. Other suggestions?

4

Her account was set as an adult, for some reason. You should be able to see her now.

5

Thanks, that seems to have resolved the issue.

6

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