Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
@LynnCrochetiere this is fixed - the user needs to be using the my.scouting.org user name and password - NOT email to log in - it is (first Initial)(middle initial)(lastname)
You very kindly helped me with a leader who had multiple BSA IDs about 2 days ago. You merged his IDs and told him to log on with his user name, not email address. I’d have asked this follow-up on that thread, but it’s already closed.
Despite the merge being apparently successful, he’s not seeing all of his training under his prime BSA ID (134193861). Severe weather, safety afloat, and safe swim defense are still only showing up under 13180779. (And I know he shouldn’t be using that BSA ID anymore after the merge, but he’s heading to Sea Base next week and very concerned that they’re not going to believe he’s appropriately trained. So we went looking for the training.)
Am I misunderstanding what happens when BSA IDs are merged?