Multiple Scout IDs causing issues with Scoutbook

Scoutbook Using Scoutbook & Scoutbook Plus
1

Hello all,

I have two Scout ID’s, I cannot get them merged for whatever the reason is, but it’s now causing issues with logging into My.Scouting and Scoutbook. When I log into My.Scouting with my primary Scout ID, I see all my positions and information… When I log into Scoutbook with the same credentials, I do not see anything.

103650982 - Primary ID → All positioned tied to this ID (My.Scouting)
132060927 - Secondary ID (My.Scouting)

If I switch to Secondary ID in My.Scouting, then I can see everything in Scoutbook, but CANNOT see anything in My.Scouting.

Apparently, I also have two Scoutbook IDs:
Scoutbook ID - 12092057
Scoutbook ID - 532019

This happened last year. I never switched to the secondary number in my.scouting; for some reason the system switched itself I don’t know why.

Thanks for your help,
Ry

2

@RyanBurke1 I am working on this.

3

I recommend that you contact your local council and ask them to use the Registrar Tools to look up your children. When they look up your children, they want to check your children’s “User Relationship” and make sure that your children are connected to you as parent with Only your correct BSA member ID number 103650982 - One of your Scouts is on both and that caused this at recharter I imagine

1 Like
4

@RyanBurke1 Your Scoutbook accounts have been merged.

5

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.