I’m not saying they aren’t trying, but it seems like even they aren’t able to help us with our recharter. I’m the cubmaster for Pack 1295 in Idaho and almost everyone is locked out and no matter how many times leaders have reached out to our council, nothing is getting done. Now parents and scouts cant even get into scoutbook. This system is not very intuitive I guess. Anything anyone can do to help?
@MatthewAffa- unit renewal is independent of member renewal but what is the issue
@MatthewAffa it looks like you charter is expired - that is what you need to talk to council about
The instructions for unit and membership renewals are at
Access to Scoutbook has likely been suspended because your unit (Pack) charter has expired. Your local council can renew your Pack’s charter if you:
- Submitted the Pack’s unit renewal and paid the fee, and
- Your Pack has the minimum adult leaders registered (not expired), which includes the chartered organization representative, committee chair, cubmaster, 2 committee members, and at least one den leader.
- Your Pack has at least 5 youth members who are registered (not expired).
- Any additional requirements are met. For example, an annual charter agreement signed by the executive officer of the chartered organization.
Your local council registrar, unit commissioner, district commissioner, or district executive should be able to help you determine the reason(s) why your Pack is expired and help you to resolve that.
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Also, all of those minimum adult leaders must be current on their Safeguarding Youth Training.
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I am also locked out of Scoutbook. My.Scouting says that we are paid up and the charter has been renewed (we’ve even paid the registration fee twice, but that is another story). However, all the people we dropped show up on the roster and on the charter, and if we look at the charter certificate, it is last year’s, so I don’t know if anything has really updated. My local council is also trying, but can’t get give me any answer other than it takes 24 hours once the recharter paperwork is approved for the system to update. It is has been more than 48 hours and is coming up on 72, and still no updates on My.Scouting and we are locked out of Scoutbook. They have not been able to reverse the second fee payment ($100 isn’t a big deal, but it is the principle of the thing now). I get the feeling that nobody at National is listening or making it a priority to fix the system. I’m sorry, but they are paid to do this, and we are volunteers who have additional full time jobs and I’ve already spent way more than my hour a week wrestling with this trying to make it right. The only recourse that I have is to wait and to post to this forum in the hope that somebody listens.
@JamesMcCormick3 - the forums are just volunteers and not anyone from national is on them.
a completed renewal will have this on the org dashboard
@JamesMcCormick3 The Pack says Renewal Initiated - the Troop says Payment Submitted - those are council level issues
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I have a silly question! Every year I always turn it in on the due date our council requires our retarder to be submitted to them for them to be able to post. We are a pack and two troops that are the largest in our council.
I am being told that our council is supposed to start with smaller units first before working on bigger units because it messes with the system. They were told this by other councils.
My understanding is with the new way membership renewal is that if they pay their membership on their own and the unit doesn’t have to pay as many memberships that is less the council has to worry about. It is also my understanding that when you are rechartering your unit you only have to verify those leaders and click a couple buttons and it’s done.
Does the size of the unit matter per council?
because we are a big unit 50+ Scouts and about 15 L does that really make a difference when posting our recharter versus a smaller unit who might have 20?
I just find it rather frustrating that we do everything correctly and we are also the number one unit in our council every year on popcorn sales and they won’t post our retarder which now I cannot do anything because Scout book says I am not chartered in any of my three units. I am a couple weeks away from blue and gold and I can’t run reports or do anything for my Scouts who are going over to the troops.
@BrittaMcKee1 - you need to discuss this with your council
Can you at least tell me if the size of the unit matters when posting the recharter?
Unfortunately, national doesn’t monitor these forums, so it’s only various volunteers (some official like the SUAC team who are also unit scouters, and some who are just unit scouters like Stephen and me who help out where we can). As a result, there’s likely nobody here who can provide much in the way of feedback on internal workings of the registration/recharter system. Thus the suggestion to talk to your council (even though that’s where you started). You might need to escalate the issue to your council Scout Exec if you’re not getting traction with the other staff.
It sounds odd to me that there’s an impact from which units are processed first, but maybe there’s something else that wasn’t communicated to you that’s an impact factor for the council in that decision. Even the SUAC volunteers don’t have contact with the teams that support the registration system, as they only take bug reports from council staff. For that reason, even the SUAC volunteers probably can’t give you a solid answer to your question.
Thank you very much for your response. I greatly appreciate it. Sadly, this is from our Scout Executive. He requires our registrar to give him the paperwork and wait for his approval to post anything. He also said other Councils were told to start with smaller units first. I don’t understand why that matters. I really like the new set up. It is easy to complete in the system.
Another thing they said they were having issues with is they process where “Follow prompts to print summary sheet and pay at council.” When the registrar goes in to attempt to resolve it, the message they get is that the person has a registration that is in process and cannot proceed.
I am also told that Nationals didn’t communicate any f this to Scout Exec. Which I find that rather hard to believe. I used to work for our council and Nationals did very well telling us new things.
Thank you lots for your help! Hopefully we will have our units done soon.
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There exists a national help chat group for the registrars where they can reach out to other registrars for assistance/Q&A (or so I’ve been told). They might get more help that way if the SE is not able to get it via their channels. Unfortunately, since I’m just an ASM, I don’t have any more insight into the system (even as far as what the discussion group for registrars is called).
I hope y’all are able to get rolling again soon!
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