I’m not saying they aren’t trying, but it seems like even they aren’t able to help us with our recharter. I’m the cubmaster for Pack 1295 in Idaho and almost everyone is locked out and no matter how many times leaders have reached out to our council, nothing is getting done. Now parents and scouts cant even get into scoutbook. This system is not very intuitive I guess. Anything anyone can do to help?
@MatthewAffa- unit renewal is independent of member renewal but what is the issue
@MatthewAffa it looks like you charter is expired - that is what you need to talk to council about
The instructions for unit and membership renewals are at
Access to Scoutbook has likely been suspended because your unit (Pack) charter has expired. Your local council can renew your Pack’s charter if you:
- Submitted the Pack’s unit renewal and paid the fee, and
- Your Pack has the minimum adult leaders registered (not expired), which includes the chartered organization representative, committee chair, cubmaster, 2 committee members, and at least one den leader.
- Your Pack has at least 5 youth members who are registered (not expired).
- Any additional requirements are met. For example, an annual charter agreement signed by the executive officer of the chartered organization.
Your local council registrar, unit commissioner, district commissioner, or district executive should be able to help you determine the reason(s) why your Pack is expired and help you to resolve that.
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Also, all of those minimum adult leaders must be current on their Safeguarding Youth Training.
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I am also locked out of Scoutbook. My.Scouting says that we are paid up and the charter has been renewed (we’ve even paid the registration fee twice, but that is another story). However, all the people we dropped show up on the roster and on the charter, and if we look at the charter certificate, it is last year’s, so I don’t know if anything has really updated. My local council is also trying, but can’t get give me any answer other than it takes 24 hours once the recharter paperwork is approved for the system to update. It is has been more than 48 hours and is coming up on 72, and still no updates on My.Scouting and we are locked out of Scoutbook. They have not been able to reverse the second fee payment ($100 isn’t a big deal, but it is the principle of the thing now). I get the feeling that nobody at National is listening or making it a priority to fix the system. I’m sorry, but they are paid to do this, and we are volunteers who have additional full time jobs and I’ve already spent way more than my hour a week wrestling with this trying to make it right. The only recourse that I have is to wait and to post to this forum in the hope that somebody listens.
@JamesMcCormick3 - the forums are just volunteers and not anyone from national is on them.
a completed renewal will have this on the org dashboard
@JamesMcCormick3 The Pack says Renewal Initiated - the Troop says Payment Submitted - those are council level issues
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