My.scouting.org password reset

My Scouting Tools
1

*1) Hardware: Desktop
*2) Operating system MAC
*3) Browser Chrome
*4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome) Incognito Window
*5) Member ID & Council of person affected (removed by Moderator) 136232573 Seneca Waterways Council, Troop 1920
USERNAME: (removed by Moderator)
We can recover her username but it says to use google as the user/password and it comes up invalid.
Thank you!)

2

@ElnoraMcBeth that user has Sign in with Google. They need to click that

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When sign in with Google is turned on, a user has to click on the “G Sign in” button and use the Google name and Google password.