We have two users of Scoutbook here (same house, same computer). One can log in with zero problems. The other can’t get in at all.
We’ve tried:
clearing cache, removing cookies, using incognito browser, and resetting password.
The login screen keeps popping up an error box that says “Please login using your my.Scouting Username and Password.” Logging in was not a problem prior to the system move a few weeks ago.
Ideas or who to contact?
Can both users log into my.scouting.org separately? Also try an Incognito / Private window
One user can log in, the other can’t. I did try an Incognito tab on Chrome browser. Still gave same error message.
they cannot log into my.scouting.org either? Is the username or password forgotten? There is a Text BOT at the bottom right of my.scouting.org that can help you. Click the blue circle and type forgot password
Ah, I didn’t catch the move to my.scouting.org in your original reply. Now that I’ve checked, the login isn’t working there either. Password reset and user name recovery failed. The account is clearly there but the (correct) answers to the account questions pops up an error saying they are incorrect.
I am reaching out to my local council. Thanks for helping me get outside of my little Scoutbook box. I had no idea how big the problem was/is!
Amy,
If you use the Bot Donovan points to just above your reply, it tries to verify your identity in other ways to reset the password. I suggest trying it.
I tried both the security questions and the personal info options. Council was incredibly helpful! Account is recovered and working. Turns out my PO box address and not my home address is listed so the personal info bombed because I put the wrong zip. I don’t know what was wrong with the security question answers, but I am confirming/changing them to what I put when asked. The whole issue seems to be that I was using my email to log in to Scoutbook and I now need to use my username instead. If that change was in the materials they sent about the rollout, I completely missed it! By the time I went to my.scouting.org, I had tried to reset my password a couple times and the system didn’t want to send me any more resets.
Just in case anyone stumbles upon this thread at a later date: for Scoutbook try your username instead of your email even though it says you can use either!
@AmyGilliam Could you point us to the rollout materials you are referring to? Also, where does it say you can use either a username or an email address?
I was just referring to the notices of the domain change and then I remember an email about known issues with accessing Scoutbook afterwards. I called them materials because it was multiple points of contact. We were given notice via the website, email, and I think it even came up at our Roundtable. Maybe rollout “announcements” would have been a better term.
I see how that username or email could be confusing. It should be username if you have one. Email otherwise, but that probably doesn’t fit in the box. People smarter than me will have to decide how better to word that.
i am having the same problem. I do have single signon turned on in scoutbook. I can login to scoutbook, but i am unable to login to my.scouting.org. I have even tried recover password and reset the password and tried that also. All the time i keep getting “unexpected error occured” and it does not let me login. I have tried clearing cache/cookie, tried with incognito mode, tried with different browser (firefox). All of them have the same problem.
I am having a similar issue. I put the correct username and password (they work in scoutbook) but my.scouting.org will just say “An unexpected error has occurred” - I can even reset my password using “forgot username/password” in my.scouting.org - but after changing the password still does not work.
The bot cannot find me with my BSA number, last name and zip code. Is this a problem at the council level? Last year I did the recharter and YPT reports with no problem.
Thanks
I have tried this for about 1 hour and every other option. Basically i need to retake the YPT. I am able to reset the password, BOT is even able to recover my details using my email and other details. However i am not able to login using the reset password. Looks like there is some issue with the my.scouting.org website.
I’m having a similar issue. I can login into Scoutbook but not my.scouting.or
@RonaldBlaisdell - there appears to be a sign on issue at my.scouting.org as I am unable to log on as well. I get a sorry please try again.
I am not able to login at my.scouting.org either. I keep getting “an unexpected error occurred” dialog.
Yep. My.scouting.org appears to be malfunctioning at the moment. I was able to login and use the site around 10 pm last night, so it went down sometime after that.
This has been reported to BSA IT.
I have been having the same issue since last night. I can log into Scoutbook but not my.scouting.
I can not login to my scouting either. I need to access application manager for my cub scouts pack.
Please help.
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