On PC using Google. Chrome
Unable to recover user name — system says use Google. Which does not work
Las Vegas Area Council 328
BSA ID 14649044
User can log into scoutbook to scouts account
Only one email address
@DonnaSword if I recall right Council staff (like Registrar) can help recover username if needed.
@DonnaSword and this MID is a Scouts account - not a parents
The Mother has Sign in with Google turned on.
Sorry I must have grabbed the scouts ID
14562827
@DonnaSword The parent has Google sign in turned on.
When logging in, she has to click on the “Sign in with Google” button, and use her Google name and Google password.
Ask her to try logging in at my.Scouting, first.
I have worked those steps with her. She can log into scoutbook with user name and password but gets an error for my.scouting using her Google credentials. She had multiple attempts today so I asked her to wait until tomorrow in the event her ac point is locked If the system uses SSO, how do we get both systems to be synced with the same user name and password?
If all else fails, what steps for her to create a new user name and password?
@DonnaSword The parent has not logged in since November.
She logged in earlier today as the Scout.
