login issues

(If you are reporting an issue with My.Scouting, please include all of the following items so we can better assist you:
1) Hardware: Desktop or Mobile (if mobile, please be specific) unknown
2) Operating system unknown
3) Browser unknown
*4) Browser cache has been cleared or you are using a private browsing mode (aka Incognito Window in Chrome)*unknown
5) Member ID & Council of person affected 13015823 / National Capital Area Council
Thank you!)

Unable to login. Did not like password.
Tried resetting but it did not take answers to questions


This member’s ID is (firstinitial)(lastname) The account was last logged in in February, 2023. Is this the ID that the member tried to log in to? Your Council can reset the password if the member still cannot get in to this ID or reset the password.