New Den missing from Scoutbook+

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

I added a new den to our roster (Lions Den 5) and placed three new scouts in it last night. However, the den is not showing on the Scoutbook+ roster today, nor are the scouts. They do exist on the roster in My.Scouting.

The scout member numbers are:

141688628

141691969

141690930

2

@LairdAbbott- I would suggest a hard refresh or incognito session

3

@LairdAbbott

Please try a hard refresh or incognito window an report back.

I have notified the developers of the issue as this should not be ncessary.

4

That worked.

Thanks

5

@LairdAbbott

Which one?

6

I am also having this problem. What solution worked and how do you hard refresh? The new den shows up in regular Scoutbook.

7

Following as I’m also having this problem with my new Lion den. Refreshing the browser (Chrome) and navigating in via a new tab both did not work.

8

@KristenRibe, @MarissaColeman - can you try an incognito session on your browser. If that works then you should clear the browser cache for scouting.org sites.

9

That worked, thank you!

10

Clearing the cache did work. Clearly this is a bug that needs to be addressed, though.

11

This is Pack 7 in Savannah (Coastal Georgia Council). My new Tiger Den disappeared as well (all 14 Scouts). I tried incognito and it worked. BUT please fix this problem!!!

COL(R) Jim Knauff, Cubmaster, Pack 7

12

@JamesKnauff- i am a volunteer like you so I can not fix anything. The cache issue most often is a browser issue.

13

@JamesKnauff & @MarissaColeman ,

Unlike classic Scoutbook, SB+ appears to cache a lot more information locally, presumably in order to speed up data access. However, this means that any cached information that becomes outdated before it’s scheduled to be re-downloaded can interfere with the correct functioning of SB+. I get around this (when I don’t forget) by only accessing SB+ via an incognito/private browsing window with the cache set up to be deleted when I exit the window. I still have to force a refresh occasionally, but it’s a lot less frequent than when not automatically clearing cached materials.

14

@LairdAbbott @JamesKnauff @KristenRibe @MarissaColeman

15

I just want to follow-up that today I had some Den’s no longer displaying in Scoutbook+ and clearing cache/history for scouting.org sites fixed the issue. Thank you to those who provided answers here.

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