New members not listed correctly

My Scouting Tools Internet Recharter
1

We had some new scouts added first to scoutbook

Now I am unable to upload docs(paper application) for them in the recharter, and they also don’t show as new members with fees due

I how do I resolve this without making a new records for these scouts?

Pack 399 Crossroads of America

2

What makes you unable to do this? Do you get an error? If so, what is it?

3

When you say they were added first to scoutbook, how did they get there? Did you add them manually?

4

for these scouts, when I check the box next to their name the upload documents is greyed out

5

Yes they were added manually to record advancement while we processed recharter and applications

6

Would I just create the new member and them mark them as multiple?

7

I’ll check with the developers. It doesn’t seem like you should have to add a new one if they were brought in. But we’ll see.

8

Can you provide your bsa member number and the initials of the scouts you are having trouble with?

9

They don’t have member # yet but the initials are GH, HR, JA, KP, LG, LS, PI, WR

10

How about your member number?

11

110268026 is my member#

12

@EricLorenz how are you unable to upload docs? what happens? what kinds of files are you trying to upload?

13

I’m unable to select the upload document to pick a file for these few scouts.

14

@EricLorenz what is file type? does it have .yyy document type in name?

15

Screen Shot 2021-12-05 at 3.50.55 PM
Screen Shot 2021-12-05 at 3.50.55 PM693×280 21.3 KB

So you cannot click here?

16

Screen Shot 2021-12-05 at 5.49.47 PM
Screen Shot 2021-12-05 at 5.49.47 PM1447×101 17.8 KB

My issue is the 2nd record in this screen shot. This new scout is listed but not as new and unable to upload a document for them and they don’t have the correct fees associated. Do I simply need to remove them and re-add them?

17

I’ve reported this to the developers. If we don’t get a response in a couple days, I’d try deleting and then adding one of them.

1 Like
18

I went ahead and re-added the scouts

19

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