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Scout on recharter roster listed as $0.00

On Internet Advancement Recharter, one of the Scout’s total is listed as $0.00 and can’t be edited. How do I fix this?

He’s a recent transfer from another troop. His youth application was processed a few week’s ago by our Council’s registrar and the Scout appears on my troop’s Scoutbook roster as well as the recharter roster. He has not paid for 2022 yet.

The Scout was added to Scoutbook after I initially logged into Internet Advancement Recharter to check that everything was OK with my roster several weeks ago.

The Scout has a small blue icon next to his name on the roster. When I hover it it reads “new.” I have tried to refresh the roster with no luck.

I get the error message “Error. An error occurred while processing the request.” and “Due to an encountered error, please be sure to cancel any remaining pending files and re-upload them for processing.” However, after reading through the Forum it seems this is common.

I thought that he might be still listed on his previous troop’s roster but the icon for “multiple” (a small blue square with a plus) does not appear by his name.

I’m accessing Internet Advancement Recharter using my user name/ password on a MacBook Pro running iOS 10.15.7 through Chrome 95.0.4638.69.

I’m stumped. Thoughts?

Did he newly register online, in the other troop on October or November? If so, he had to pay for next year and would be $0 at recharter.

Thanks for answering. The Scout that transfered had been with his previous troop for a few years. His troop isn’t rechartering so he transferred to our troop in the beginning of November. He used a paper Youth Application which I submitted to our Council. It was processed and he appears on our Scoutbook roster.

I’m having the EXACT same issue with two of our Scouts listed as $0.00. They both transferred to our troop in November, and I submitted paper Youth Applications to our Council. They both appear on the Scoutbook roster, as well. I’m getting very frustrated… Any luck with any solutions?

Post the BSA number of a Scout who used Paper App that shows $0 please. It might be a window of time issue and they get to scout free LOL

Ok, I have two Scouts showing $0. Here are their BSA numbers:



Thank you

This is similar to the “New” scouts that were mysteriously added to our roster on Friday the 19th.
Are these duplicates? In other words, does the same scout or adult show up on your roster without the “New” icon?

Hi. What do you mean a window of time issue?

Sorry, but I’m not following you. He appears on my Scoutbook roster without a “new” icon but has a “new” icon on the internet rechartering roster. Is the “new” icon the problem? If so, is there a fix?

I am having the same issue with a Venturing Crew. 17 youth and 2 adults from a different crew in our council transferred to our crew in early November when they lost their charter. Their applications were approved in the Application Manager on my.scouting.org and they show up fine in Scoutbook and Internet Advancement. They did not pay 2022 fees at that time.
In the Recharter Tool, they are flagged as “New” but their fees show up as $0.00, and I am unable to edit these adults’ positions. The edit button on the right is not there. (I need to change from Assoc. Advisor to Advisor, Committee to Assoc Advisor, etc)
I can add the adults to the crew again using Add New Member, and can then edit their position, but they show up as multiples (Unmark as Multiple is unavailable), they are still $0.00 and then there are two copies of each person. I cannot remove the first copy of each person. I get errors with different variations of “PersonID not found” when I try to remove them.

Here are some example Person IDs
adult: 8203672, 13013812
youth: 13745861, 136255853 (there are 15 more of these, which I can provide if needed)

The other youth and adults in the crew work normally. This issue only appears for adutks and youth that were not on the charter at the beginning of the year.

You didn’t explicitly say they show up on the roster in my.scouting. Do they?

@ReighnoldLewis Sorry I wasn’t clear. In most cases my mysterious “New” people are duplicates of people already on my roster:
For example:
(removed screen shot because it contained first and last names)

I was trying to ask if you were seeing the same. Are your “New” people duplicates?
I can’t remove or edit any of these “New” people, most of whom I intended to drop.
So, now my recharter is on hold until someone can sort this out.

Regards, Scott

Yes, they are on the roster in my.scouting. The only place they show up different is in the Recharter section of Internet Advancement.