Hello Support Team,
I am writing to request assistance with a permission issue in Scoutbook regarding Report Builder access for our troop.
I have used Scoutbook for years (having introduced it to our unit prior to its acquisition by Scouting America) and previously had full access to all features. However, since this past summer, any custom reports I build disappear as soon as I log out, and I can no longer access my saved historical reports.
Our small troop relies heavily on Report Builder to create advancement for scouts to work with scouts worksheets for weekly meetings, and having to recreate these reports from scratch every session is becoming unsustainable.
Potential Root Cause:
I serve primarily as an Assistant Scoutmaster and Treasurer. During our last recharter, I may have been assigned as a Committee Member to help satisfy our troop’s required committee count. I am unsure if this role change impacted my Scoutbook administrative permissions or Report Builder access.
Could you please look into my account permissions and help restore my ability to save and view reports in Report Builder?
