Not able to add Merit Badge counselor

I am a scout parent. When I click on the merit badge, it takes me back to the dashboard.

@JaniceStadler Ask a Pack Admin to:

  1. Log in to Scoutbook (legacy).
  2. Go to the [Scout]'s Membership page.
  3. Click on the Scout’s membership with the pack.
  4. Add a date ended (while keeping the position approved).

It now tells me that there is no account with my email

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