Welcome! This forum has a treasure trove of great info – Scouters helping Scouters! Just a heads up, though - all content, information, and opinions shared on this forum are those of the author, not the BSA.
Whenever I run the OA Eligibility Report, I have some Scouts where it shows that I need to enter the date they started Scouts BSA. However, when I click on “SET DATE” it takes me to the profile to edit, but there is no place to enter a date they started.
That was the trick. So three of these are new Webelos crossovers, they were showing in the Pack and the Troop. Ending their membership in the Pack made the date joined Scouts SBA light up, and I could set the date.