We have a scout with two words for his last name. He is entered correctly in our Troopmaster, but at council’s end, his last name was always one word. The automatic import would never work for him because of this, so I just manually entered his ranks and merit badges on Internet Advancement 1.0.
Now we have Internet Advancement 2.0. I still cannot get the automatic import from Troopmaster to work for him - and I do not see any way for me to manually enter data for him. I asked Council to edit his last name to be two words. They did - and now within IA his name appears correctly. BUT I am still unable to import his data.
The error log shows this:
1234567890:First Last1 Last2 Scout user cannot be found
with the number being his BSA ID# (which is correct, I checked) and then his name.
I have emailed Scoutbook Support on this numerous times and get zero reply. Any suggestions? Thank you.