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Scout user cannot be found - TroopWebHost to ScoutBook Import

The import from TroopWebHost to ScoutBook for one of my scouts failed with “Scout user cannot be found”. It lists the scout’s name as Benjamin with the correct BSA #. In TroopWebHost, he’s Ben but the BSA# matches. Did the import fail because of his first name? If so,do I just have to change his name in TroopWebHost?

Yes, the full name, DOB, and BSA ID number need to match.

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