Online Recharter

KatyWong · October 25, 2021, 5:28pm

Our BSA Troop Charter Coordinator and I tried logging on to https://advancements.scouting.org to complete the rechartering on line.

I am listed as a Troop Admin, but we both do not see the “Recharter” feature as imaged from the internet recharter guide below. I am hoping to seek your guidance and request help on how to trouble shoot this. Thank you.

KatyWong · October 25, 2021, 5:29pm

DonovanMcNeil · October 25, 2021, 5:38pm

Only Key 3 and Key3 Delegates can see recharter @KatyWong

JenniferOlinger · October 25, 2021, 5:50pm

Adding on to Donovan’s post: Your troop’s Key 3 (Scoutmaster, Committee Chair, or Chartered Org. Rep.) can add you as a Key 3 Delegate by logging in at my.scouting and using the Organization Manager.

Organization Manager → Position Manager → Functional Roles

KimberlyHicks · October 26, 2021, 5:31pm

I am a Key 3 delegate. I accessed the system last week with no problem. Today I do not see the Recharter option. I have logged out and back in again. It is gone. I hope it is back tomorrow.

Stephen_Hornak · October 26, 2021, 5:58pm

I was in last night and I too notice it is no longer listed. Possible that is it out for maintenance/code update ?

DonovanMcNeil · October 26, 2021, 6:05pm

IR has been restricted to units whose dates are 12/31/2021 or greater

WilliamsburgScouter · October 26, 2021, 6:06pm

I am having the exact same thing and I just logged into recharter less than 12 hours ago and was working inside it for the last several days.

And I did not suddenly stop being a Key-3 in the last 12 hours

WilliamsburgScouter · October 26, 2021, 6:08pm

My troop therefore qualifies. I was in there as recently as 8-9 pm Eastern yesterday working on recharter. Now, nothing.

Stephen_Hornak · October 26, 2021, 6:10pm

@DonovanMcNeil - thank you. We have a 12/31 expiration and a 8 December submission deadline. It is only October so not a huge thing as I usually work the process late November.

KimberlyHicks · October 26, 2021, 6:20pm

Thanks for letting me know others have this problem.

DonovanMcNeil · October 26, 2021, 6:23pm

@Stephen_Hornak @WilliamsburgScouter try a SHIFT + Refresh please - or Incognito window

SarahGoodell · October 26, 2021, 6:29pm

I tried SHIFT + Refresh and still no luck. My council has requested all rechartering be complete by the end of this month. I was also working on it last week without a problem, but the recharter button is now gone.

WilliamsburgScouter · October 26, 2021, 6:47pm

I’ve tried incognito.

I’ve tried an entirely different computer.

Nothing. It is simply gone.

DonovanMcNeil · October 26, 2021, 6:50pm

@WilliamsburgScouter can I setup a screenshare to see it?

WilliamsburgScouter · October 26, 2021, 6:56pm

No, thanks.

I am Key-3

Again, here’s proof using a completely different computer now. Nothing. Absolutely nothing.

Stephen_Hornak · October 26, 2021, 7:01pm

@WilliamsburgScouter - same for me and I am CC.

SarahGoodell · October 26, 2021, 7:05pm

@DonovanMcNeil @WilliamsburgScouter My screen is the same and I am also the CC

edavignon · October 26, 2021, 7:10pm

OK folks, the developers are not seeing this problem so in order to get it fixed, Donovan needs someone to do a screen share with him so he can collect some data. If you are willing to help, tag @DonovanMcNeil in your reply.