OK, I have a parent with 2 Scouts. The first Scout, we’ll call him Joe, was a Scout a couple years ago but took a couple years off during COVID (and in a different council than we are in). He no longer has access to the email that the original parent account was set up with, didn’t remember his password and had never set up SSO for that account.
The second (younger) Scout, we’ll call him Tim, is a new Scout. The parent was automatically given a new Scoutbook account with this new Scout.
Because he never had a my.scouting.org account, I had him create one with the new email and had him add the former member ID to his new account. He screenshotted his for me, and it worked.
However, when he goes into Scoutbook, he can only see Tim, not Joe. And when I look at Joe, it still shows the old account/address/email address and when I try to add the new account to Joe, it can’t find that parent name (and he has a really unique name).
Help?