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Parent cannot connect to Scout

this is a continuing problem from a parent who was not getting a link to connect to her son’s account. from my perspective, she looks connected, but when she sent me a screenshot of what she sees on Scoutbook, it does not look like the Scoutbook dashboard.

could there be a problem that the Scout application had the dad with the mom’s email address, and now mom is logging in with the same e-mail address and her name?

they are very active and getting quite frustrated. i did have some conversation about this before, did not realize that the topic was closed.

2 posts were merged into an existing topic: Invite to parent does not include clickable link