Similar to what folks have posted in the past, i have a new parent to whom the den leader and i have re-issued the Scoutbook invite. The email they receive does not have a link.
they may have then created an account in Scoutbook. I have searched for that name and for that e-mail with no success.
We are both fairly frustrated. appreciate any help.
Emily,
Did you send the invite after 10:00 PM Central on Wednesday, February 10? The missing link was fixed at that time.
Yes, I sent it twice on Friday, 2/12. The Den leader may have sent it before it was fixed, but I’m not sure.
Emily Grun
717-644-1055
Did the new parent register the scout online? If so, the parent can login using their my.scouting username.
Prior to Feb 12, I was aware of the link missing for people who received an invite but had a my.scouting account. I assumed that was fixed but maybe not for that case…
No, the parent did not register on-line. I sent the paperwork in.
Emily Grun
717-644-1055
Emily,
I sent you a private message so we can collect more information to investigate. Click on the green circle with white E in the upper right corner of your forum window.
This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.
this is a continuing problem from a parent who was not getting a link to connect to her son’s account. from my perspective, she looks connected, but when she sent me a screenshot of what she sees on Scoutbook, it does not look like the Scoutbook dashboard.
could there be a problem that the Scout application had the dad with the mom’s email address, and now mom is logging in with the same e-mail address and her name?
they are very active and getting quite frustrated. i did have some conversation about this before, did not realize that the topic was closed.
@emilygrun - could you post the screenshot that was sent to you?
I have re-opened the topic for you.
I am having the same issue with a parent / scout connection. Who can help me?
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