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Invite to parent does not include clickable link

Similar to what folks have posted in the past, i have a new parent to whom the den leader and i have re-issued the Scoutbook invite. The email they receive does not have a link.

they may have then created an account in Scoutbook. I have searched for that name and for that e-mail with no success.

We are both fairly frustrated. appreciate any help.

Emily,

Did you send the invite after 10:00 PM Central on Wednesday, February 10? The missing link was fixed at that time.

Yes, I sent it twice on Friday, 2/12. The Den leader may have sent it before it was fixed, but I’m not sure.

Emily Grun
717-644-1055

Did the new parent register the scout online? If so, the parent can login using their my.scouting username.

Prior to Feb 12, I was aware of the link missing for people who received an invite but had a my.scouting account. I assumed that was fixed but maybe not for that case…

No, the parent did not register on-line. I sent the paperwork in.

Emily Grun
717-644-1055

Emily,

I sent you a private message so we can collect more information to investigate. Click on the green circle with white E in the upper right corner of your forum window.

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

this is a continuing problem from a parent who was not getting a link to connect to her son’s account. from my perspective, she looks connected, but when she sent me a screenshot of what she sees on Scoutbook, it does not look like the Scoutbook dashboard.

could there be a problem that the Scout application had the dad with the mom’s email address, and now mom is logging in with the same e-mail address and her name?

they are very active and getting quite frustrated. i did have some conversation about this before, did not realize that the topic was closed.

@emilygrun - could you post the screenshot that was sent to you?

I have re-opened the topic for you.