Parent cannot opt back into receiving messages

Scoutbook Scoutbook & Scoutbook Plus Bugs
1

Hi,

User 137093877 is not able to opt back into receiving messages. All of the information is present and after clearing the “Opt out from unit messages and reminders” checkbox and saving changes, there’s a banner indicating success, but the box shows up as checked. They’ve changed primary email addresses, but nothing has affected this behavior.

Is there someplace else to check for this setting, or does someone need to manually correct this on the backend?

Anne

2

@Anne_MarieHolloway I am not able to directly check this - I see they are opted out - I do kind of wonder if it is cache - they opt out - it seems like it does not work so they try again and it opts back in? I will get it turned in

3

Hi,

We’re positive it’s not a local cache issue. We’ve cleared cookies and performed hard refreshes. We even performed those actions after applying the change and still saw the box checked. The most recent example is with Edge on Windows 11, but we see the same behavior with Safari (on both a laptop and mobile device).

4

@DonovanMcNeil, are you able to manually disable the Opt Out?

5

@Anne_MarieHolloway this was reported a few days ago to be researchd