Parent listed as "No Emails"

I have a parent who has “No Emails” next to her name when a message is to be sent. She did NOT request this and would like to receive emails/messages through Scoutbook. How can I or she fix this?
Thank you

She can log in - go to profile - click email - and turn it off there

thank you. She also says she is not able to see her scouts account when she logs into Scoutbook

then she probably has 2 accounts - what is a BSA #?

Scouts # is 136625786

No it looks good - the mother has not logged in since 4/14/23 and I do not immediately see other accounts - might want to watch her log in - this account is Sign in with Google

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Thank you. I will remind her she has to log in with Google

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