I have a parent who cannot up date their email from firstname.lastname@example.org. They are getting an error message that says a connection is pending. There were originally two accounts in Scoutbook and I removed the old one, but somehow the system still sees the conflict. Any help would be appreciated. Thanks!
Here are the #'s in Scoutbook of the account we are trying to fix:
BSA ID 135692566
User ID 11292260